Business Continuity Planning, University of Aberdeen
The challenge:
The University Aberdeen wanted to train up senior staff as plan owners and to issue them with a new template. Bespoke training and a new BIA and Risk Assessment template were needed along with a refresh of the BCPs.
Incident Ready Consulting’s role:
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Develop a new ISO 22301 compliant Business Impact Analysis and Risk Assessment template.
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Support the roll out with tailored training to over 40 staff across the University.
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Completion of all BIA’s and BCP’s.
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Run a workshop for all supporting plans to ensure they linked robustly to the University Incident Management plan.
The Methodology
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Run support sessions for plan authors to populate the BIA / RA.
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Review draft BIA/RAs and have one to one sessions through to completion.
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Identify single points of failure – cluster these by category (people, premises, utilities etc).
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Provide populated examples of good practice and helpful questions to support completion.
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Review of documentation needed for BCP development (and support to plan owners)
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University Incident Management Plan
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IT Service standards (RPO / RTO) for key systems and Major Incident Management process
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Estates – SLA’s for response and capabilities (Space, utilities, helpdesk resilience)
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Crisis communications (Monitoring, call out and response)
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Develop a workshop for core supporting plans and pre-populate a BCP template.
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Ensure all plan owners understood how to escalate incidents and dependencies on central functions including IT, Estates, Security for out of hours response and Communications.
The Result
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An updated suite of BIAs and drafted business continuity plans linking to central supporting capabilities and the overarching University Incident Management Plan.
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A clear overview of centrally provided service levels and how all areas link to these.
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Greater confidence in the business continuity process and value added.
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A clear overview of next steps and an action plan to continue to build on and embed the arrangements.
Client Feedback
"The University of Aberdeen has had the benefit of the services from Incident Ready Consulting delivered by Justin. The key focus has been to both provide Business Impact Analysis training and some interim cover for our Business Continuity Adviser. The training and the feedback from staff on the quality of advice and support he provided has been excellent and led to a roll out of further training to enhance the skills and knowledge of our community in this important area. His knowledge of both his subject and the Higher Education sector has been much appreciated and we would not hesitate to use his services again."
Tracey Slaven, University Secretary and Chief Operating Officer, University of Aberdeen